State Farm® Insurance Agent Matt Spence
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dan Bradley
October 3, 2024
5
out of
5
rating by Dan Bradley
"Carissa Fratzke reached out at the perfect time. Salespeople, sometimes Cold calling works. I have discovered I've been ritualistically overcharged by a brand I have admired in the customer care industry for decades; being a veteran, they were the gold standard, a right of passage per se. We'll they lost me, goodbye. I'm with State Farm now. As you can imagine, as a reader, I can be a talker, too. And this young lady listened, acknowledged, and supported quickly and willingly. She was pleasant to talk to and didn't rush or judge me. Good job, young lady! Carissa Fratzke - gold star today; take the rest of the day off."
CA C
September 25, 2024
5
out of
5
rating by CA C
"The best insurance agency I’ve ever worked with. Great people, thank you!"
We responded:
"Thanks Cory!"
Rachel S
September 19, 2024
5
out of
5
rating by Rachel S
"Carissa has been great! She got me set up with home and auto insurance, and explained everything thoroughly and answered my questions. Also, she was always easy to reach via email and phone. Would highly recommend."
We responded:
"Thank you for your positive review! I'm glad to hear that Carissa provided excellent service and helped you with your home and auto insurance needs. I'll make sure to pass on your kind words to her. If you have any more questions or need further assistance, feel free to reach out."
Robin Coddington
September 10, 2024
5
out of
5
rating by Robin Coddington
"It's always a pleasure to come down for a stroll to the office..."
We responded:
"Thank you!!"
Erin Epperson
September 5, 2024
5
out of
5
rating by Erin Epperson
"Carissa Fratzke provided exceptional guidance throughout the process of securing my new insurance policy. Her expertise and dedication made the experience incredibly positive and greatly appreciated!"
We responded:
"Thank you for your kind words about Carissa Fratzke's exceptional guidance in securing your new insurance policy. I will make sure to pass along your appreciation to her. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Beverly Ross
September 4, 2024
5
out of
5
rating by Beverly Ross
"I have had two vehicle incidents/claims in the past year and Matt’s associates went above and beyond to help. They were very informative and professional- customer service at its finest. I just had a meeting today with Matt about my policies and I felt like he had my best interest at heart, explaining options for coverage- pros and cons. I would recommend his agency to anyone."
We responded:
"Thank you for your kind words and recommendation. We greatly appreciate your feedback and are pleased to hear that our team went above and beyond to help you with your vehicle incidents/claims. Providing excellent customer service is our top priority, and we're glad you felt well taken care of. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you again for your support."
Karen Davenport
August 22, 2024
5
out of
5
rating by Karen Davenport
"Matt and Carissa have been very helpful to me in several ways. Aside from helping me get on board to meet all of my insurance and investment needs, they assisted me in signing up for my Social Security and Medicare. They knew exactly what to do and helped me step by step through the entire process. They provided answers to any questions that I had and were very patient explaining things.I feel such a sense of security knowing that I can call on them if I need consultation regarding these issues."
We responded:
"It means a lot to me knowing that I was able to assist you with your insurance, investment, Social Security, and Medicare needs. I'm glad that I was able to provide the guidance you needed and answer your questions along the way. Your patience and trust in me are greatly appreciated. Knowing that you feel secure and can rely on me for future consultations is truly rewarding. I'm here for you whenever you need assistance or have any further questions. Thank you for your feedback and for choosing me as your advisor. It has been a pleasure serving you."
Shawn Brown
July 11, 2024
5
out of
5
rating by Shawn Brown
"Matt and his staff are imo top notch, i had some issues a while back getting a new roof after a hail storm we had, after talking with Matt, he investigated the issues we were having in getting it processed and eventually got everything resolved and we got the roof replaced. Anytime I've had to come in or call about possible changes to our policy their entire staff has been very kind and helpful in getting us squared away. I would definitely recommend Matt Spence and his staff to anyone who was looking for a new agent or looking to switch agents! Thank you Matt!!!"
We responded:
"Thank you for your positive review! We are glad that you had a great experience!. Your recommendation means a lot to us. If you have any further questions or need assistance, please reach out to us. Thank you for choosing us as your insurance agent!"
Carissa Cole
July 11, 2024
5
out of
5
rating by Carissa Cole
"Matt Spence’s office and team are amazing! They are easy to work with, trustworthy, and overall wonderful. I have been with other agents and no one has been as thorough and patient. Highly recommend working with them!"
We responded:
"Thank you for your wonderful review! We greatly appreciate your kind words and recommendation. It was a pleasure working with you, and we're glad to hear that you found our team to be easy to work with, trustworthy, and thorough. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your insurance agent!"
JOHANNA Greenhalgh
January 30, 2024
5
out of
5
rating by JOHANNA Greenhalgh
"I went in to discuss my homeowners insurance. Matt was very thorough with me and we even found additional benefits I didn't know about for our vehicle policies."
We responded:
"Thank you Johanna! It was a pleasure meeting with you yesterday!"
anonuhmas detective
December 29, 2023
5
out of
5
rating by anonuhmas detective
"Understanding, honest, helpful, and easy to talk with is how I feel about being part of the family at State Farm with Matt Spence and his team. Ashley K. has helped me understand my several policies from 2018, and anytime that I call with questions, she will always have or find the answers. I feel grateful that I have peace of mind with my life insurance policies for my family members. My auto policies have great rates and allow for flexibility when I need to update or change them. I'm only a few policies from having everything offered, and I couldn't be happier! Thank y'all for everything."
We responded:
"Thank you for your kind review! We appreciate your trust in us!. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us as your insurance provider!"
Marvin Pichardo
December 29, 2023
5
out of
5
rating by Marvin Pichardo
"Parker has been great since I became a client! The customer service he provides me and my wife is imaculate! They have life time customer in us! Definitely recommend him! Thanks again Parker!"
We responded:
"Thank you for your positive review! We're delighted to hear that Parker has been providing you and your wife with excellent customer service. We're thrilled to have you as lifetime customers and appreciate your recommendation. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Parker as your agent and for your continued support!"
Keith Morvant
December 28, 2023
5
out of
5
rating by Keith Morvant
"Super friendly staff and always willing to assist any time I call with questions. Ashley is really nice and a pleasure to deal with."
We responded:
"Thank you for your positive review! We're glad to hear that our staff is friendly and always ready to assist you when you have questions. We appreciate your kind words about Ashley and her pleasant demeanor. If you ever need any further assistance or have any more questions, please don't hesitate to reach out. Thank you for choosing us as your service provider!"
peggy smith
December 28, 2023
5
out of
5
rating by peggy smith
"Ashley Kelley is very knowledgeable and helpful with all insurance questions that I have. She will guide you through all your your insurance needs. Give her a call and let her help you with your life insurance as well as vehicle coverage you need"
We responded:
"Thank you for your positive review! We're glad that Ashley Kelley is knowledgeable and helpful with your insurance questions. If you need assistance with life insurance or vehicle coverage, don't hesitate to reach out to her. Thank you for choosing Ashley Kelley as your trusted insurance advisor!"
Loon Cabeman
December 23, 2023
5
out of
5
rating by Loon Cabeman
"Great personal experience with Matt and the team."
We responded:
"Thank you for your kind words! We're glad you had a great experience with our team. If you need any further assistance, please let us know. Thank you for choosing us!"
Jackie Heeter
December 22, 2023
5
out of
5
rating by Jackie Heeter
"This office is so nice and so very helpful. I appreciate all of you."
We responded:
"Thank you for your positive feedback! We're glad to hear that you found our office to be nice and helpful. We appreciate your kind words and value your support. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us and for your appreciation!"
Alejandra Escobar
December 22, 2023
5
out of
5
rating by Alejandra Escobar
"Great staff! Friendly and caring team."
We responded:
"Thank you for your review!"
Aaliyah Rogers
December 22, 2023
5
out of
5
rating by Aaliyah Rogers
"I love Ashleigh and her professionalism!! Very much recommend her for all your needs!!"
We responded:
"Thank you for your review! She does a great job!"
Kimberly Austin
December 21, 2023
5
out of
5
rating by Kimberly Austin
"Super fast and friendly service every time!"
We responded:
"Thank you for your review!"
Sarah McBee
December 21, 2023
5
out of
5
rating by Sarah McBee
"I had the pleasure of speaking with Ashleigh and she is awesome! Great customer service!"
We responded:
"Thank you for your review!"
Laura Robinson
December 21, 2023
5
out of
5
rating by Laura Robinson
"Ashleigh rocks!"
We responded:
"Thanks Laura!"
Breana Tuttle
December 21, 2023
5
out of
5
rating by Breana Tuttle
"Great Company Ashleigh is the best person who works there!!!! Love her!!!"
We responded:
"Thanks for the positive review, Breana! "
The Edwards Fam
December 21, 2023
5
out of
5
rating by The Edwards Fam
"Always great service! Ashley is so good to us, and straight forward about policies and policy changes. 100% satisfaction"
We responded:
"Thank you for your review!"
Chris Geisel
December 21, 2023
5
out of
5
rating by Chris Geisel
"Great service. Really listened to my needs."
We responded:
"Thank you for your review!"
Jason Henry
December 21, 2023
5
out of
5
rating by Jason Henry
"Matt and his team are amazing to work with, they have never stopped going above and beyond for me. Would highly recommend them to everyone."
We responded:
"Thank you for your amazing review! We greatly appreciate your kind words and recommendation. It's been a pleasure going above and beyond for you. If you need anything else, feel free to reach out. We're here to help"