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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dan Bradley

March 17, 2025

1  out of  5
rating by Dan Bradley
"This is a review change from 5 stars to none. Poor after the sale care, no care for post sale issues. Agent himself, showed no concern, post sale."
We responded:
"Dan, I apologize for your experience. However, you hung up on the team member that was trying to assist you, and when I called to see if I could help you, you hung up on me as well. It's difficult to gauge service after the sale when adequate time is not given to rectify the situation. My employee and I were both more than happy to take the time to help and are sad that we weren't given the chance to do so. I hope you find a company/agent that will serve you better. Have a great day. "
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Jhon Franco

February 13, 2025

5  out of  5
rating by Jhon Franco
"State Farm Es una agencia muy buena, con un personal excelente, gracias a ellos pude segurar mi apartamento y lograr un seguro de vida, son muy amables y te ayudan de una manera rápida."
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Vickie Bradley

January 31, 2025

5  out of  5
rating by Vickie Bradley
"I had the best experience I've ever had dealing with Parker on getting insurance. I will definitely be recommending Matt Spence State Farm Insurance to everyone I can. Thank you so much, Vickie Bradley"
We responded:
"Thank you so much for the thoughtful review! I'm glad we were able to get you fixed up! Matt "
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KP

January 23, 2025

5  out of  5
rating by KP
"I have been thoroughly impressed by the staff in this office. I have multiple properties insured with State Farm and Matt’s team has been exceptionally helpful and skilled in addressing any and all questions or requests I’ve sent their way. It’s very reassuring to know I can rely on such an outstanding group to support all my insurance needs."
We responded:
"Thank you for your wonderful review! We're delighted to hear that our team have been helpful with your insurance needs. Your trust means a lot to us, and we're here to assist you anytime!"
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Teresa Irwin

January 23, 2025

5  out of  5
rating by Teresa Irwin
"Matt is wonderful! He met all of insurance needs."
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that we were able to meet all your insurance needs. If you ever need anything else, please don’t hesitate to reach out!"
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Leslie Magness

January 22, 2025

5  out of  5
rating by Leslie Magness
"My agent Matt Spence is the best. When my renewal for our homeowner policy with a different company included a $1500 increase with a $10,000 deductible for the roof, I had to do something. With Matt’s help we found a policy with better coverage and 1% deductible with a savings over $2000. He also saved us around $1000 on our car insurance. Matt is so knowledgeable and explained the coverage I was paying for but didn’t need. Finally, an agent who listens to our needs and is extremely knowledgeable. I would highly recommend giving Matt a call."
We responded:
"Thank you for your fantastic review! I'm so glad I could help you find a better policy and save you money on both your homeowner's and car insurance. It's my priority to listen to your needs and ensure you have the coverage that works for you. I truly appreciate your recommendation and am here for any future insurance needs!"
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kathering ynserny

January 21, 2025

5  out of  5
rating by kathering ynserny
"Que te hagan sentir como en casa es un buen indicativo de que todo está bien…. Gracias Jesús por ayudarme y aclarar mis dudas……recomendado al cien"
We responded:
"¡Muchas gracias por tu comentario! Me alegra saber que te sentiste como en casa y que pude ayudarte a aclarar tus dudas. Aprecio mucho tu recomendación y estoy aquí para cualquier cosa que necesites. ¡Saludos!"
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Deborah Winters

January 21, 2025

5  out of  5
rating by Deborah Winters
"I always receive great service with a quick response to whatever my problem is. Rates beat all my previous insurance companies hands down. I highly recommend."
We responded:
"Thank you for your kind words! I'm thrilled to hear that you've received great service and found better rates with us. Your recommendation means a lot, and we're here to help anytime you need assistance"
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clay ennis

January 18, 2025

5  out of  5
rating by clay ennis
"Highly recommend this office really great people! Terah is very easy to work with and always makes sure me and the family are taken care of."
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Aaron Fratzke

January 17, 2025

5  out of  5
rating by Aaron Fratzke
"If you are looking for a new insurance agent, then look no further! Carissa was wonderful to work with for my families home, auto, life, and financial planning! 10/10 would recommend reaching out to Carissa for your insurance and investment needs!"
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Peggy Wilson

January 16, 2025

5  out of  5
rating by Peggy Wilson
"Carissa, kept me informed about auto insurance rate changes and other supplement insurance information. Thank you Carissa for being part of my insurance team."
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Hillary Arinda

January 15, 2025

5  out of  5
rating by Hillary Arinda
"I recently worked with Jesus Rojas from State Farm, under Matt Spence’s team, for my first car insurance policy, and I couldn’t be more pleased. Jesus took the time to explain all the options available, ensuring I fully understood each one. He was incredibly patient and knowledgeable, making the entire process smooth and stress-free. As a first-time policyholder, I felt confident in my decision thanks to his guidance. I highly recommend Jesus Rojas for anyone looking for a professional and informative vehicle insurance experience!"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Jesus Rojas made your first car insurance experience smooth and informative. We appreciate your recommendation and look forward to assisting you in the future!"
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Mike Mehagan

January 7, 2025

5  out of  5
rating by Mike Mehagan
"The people at matt Spence are so wonderful. They consider your needs and what is best for you. Not what cost you more. I highly recommend them and a special thanks to Carissa there. You are wonderful people and I really appreciate you and the service you provide"
We responded:
"Thanks for the review, Mike! Glad we are able to take care of you and we appreciate your business. "
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CA C

September 25, 2024

5  out of  5
rating by CA C
"The best insurance agency I’ve ever worked with. Great people, thank you!"
We responded:
"Thanks Cory!"
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Rachel S

September 19, 2024

5  out of  5
rating by Rachel S
"Carissa has been great! She got me set up with home and auto insurance, and explained everything thoroughly and answered my questions. Also, she was always easy to reach via email and phone. Would highly recommend."
We responded:
"Thank you for your positive review! I'm glad to hear that Carissa provided excellent service and helped you with your home and auto insurance needs. I'll make sure to pass on your kind words to her. If you have any more questions or need further assistance, feel free to reach out."
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Robin Coddington

September 10, 2024

5  out of  5
rating by Robin Coddington
"It's always a pleasure to come down for a stroll to the office..."
We responded:
"Thank you!!"
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Erin Epperson

September 5, 2024

5  out of  5
rating by Erin Epperson
"Carissa Fratzke provided exceptional guidance throughout the process of securing my new insurance policy. Her expertise and dedication made the experience incredibly positive and greatly appreciated!"
We responded:
"Thank you for your kind words about Carissa Fratzke's exceptional guidance in securing your new insurance policy. I will make sure to pass along your appreciation to her. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Beverly Ross

September 4, 2024

5  out of  5
rating by Beverly Ross
"I have had two vehicle incidents/claims in the past year and Matt’s associates went above and beyond to help. They were very informative and professional- customer service at its finest. I just had a meeting today with Matt about my policies and I felt like he had my best interest at heart, explaining options for coverage- pros and cons. I would recommend his agency to anyone."
We responded:
"Thank you for your kind words and recommendation. We greatly appreciate your feedback and are pleased to hear that our team went above and beyond to help you with your vehicle incidents/claims. Providing excellent customer service is our top priority, and we're glad you felt well taken care of. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you again for your support."
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Karen Davenport

August 22, 2024

5  out of  5
rating by Karen Davenport
"Matt and Carissa have been very helpful to me in several ways. Aside from helping me get on board to meet all of my insurance and investment needs, they assisted me in signing up for my Social Security and Medicare. They knew exactly what to do and helped me step by step through the entire process. They provided answers to any questions that I had and were very patient explaining things.I feel such a sense of security knowing that I can call on them if I need consultation regarding these issues."
We responded:
"It means a lot to me knowing that I was able to assist you with your insurance, investment, Social Security, and Medicare needs. I'm glad that I was able to provide the guidance you needed and answer your questions along the way. Your patience and trust in me are greatly appreciated. Knowing that you feel secure and can rely on me for future consultations is truly rewarding. I'm here for you whenever you need assistance or have any further questions. Thank you for your feedback and for choosing me as your advisor. It has been a pleasure serving you."
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Shawn Brown

July 11, 2024

5  out of  5
rating by Shawn Brown
"Matt and his staff are imo top notch, i had some issues a while back getting a new roof after a hail storm we had, after talking with Matt, he investigated the issues we were having in getting it processed and eventually got everything resolved and we got the roof replaced. Anytime I've had to come in or call about possible changes to our policy their entire staff has been very kind and helpful in getting us squared away. I would definitely recommend Matt Spence and his staff to anyone who was looking for a new agent or looking to switch agents! Thank you Matt!!!"
We responded:
"Thank you for your positive review! We are glad that you had a great experience!. Your recommendation means a lot to us. If you have any further questions or need assistance, please reach out to us. Thank you for choosing us as your insurance agent!"
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Carissa Fratzke

July 11, 2024

5  out of  5
rating by Carissa Fratzke
"Matt Spence’s office and team are amazing! They are easy to work with, trustworthy, and overall wonderful. I have been with other agents and no one has been as thorough and patient. Highly recommend working with them!"
We responded:
"Thank you for your wonderful review! We greatly appreciate your kind words and recommendation. It was a pleasure working with you, and we're glad to hear that you found our team to be easy to work with, trustworthy, and thorough. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your insurance agent!"
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JOHANNA Greenhalgh

January 30, 2024

5  out of  5
rating by JOHANNA Greenhalgh
"I went in to discuss my homeowners insurance. Matt was very thorough with me and we even found additional benefits I didn't know about for our vehicle policies."
We responded:
"Thank you Johanna! It was a pleasure meeting with you yesterday!"
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anonuhmas detective

December 29, 2023

5  out of  5
rating by anonuhmas detective
"Understanding, honest, helpful, and easy to talk with is how I feel about being part of the family at State Farm with Matt Spence and his team. Ashley K. has helped me understand my several policies from 2018, and anytime that I call with questions, she will always have or find the answers. I feel grateful that I have peace of mind with my life insurance policies for my family members. My auto policies have great rates and allow for flexibility when I need to update or change them. I'm only a few policies from having everything offered, and I couldn't be happier! Thank y'all for everything."
We responded:
"Thank you for your kind review! We appreciate your trust in us!. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us as your insurance provider!"
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Marvin Pichardo

December 29, 2023

5  out of  5
rating by Marvin Pichardo
"Parker has been great since I became a client! The customer service he provides me and my wife is imaculate! They have life time customer in us! Definitely recommend him! Thanks again Parker!"
We responded:
"Thank you for your positive review! We're delighted to hear that Parker has been providing you and your wife with excellent customer service. We're thrilled to have you as lifetime customers and appreciate your recommendation. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Parker as your agent and for your continued support!"
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Keith Morvant

December 28, 2023

5  out of  5
rating by Keith Morvant
"Super friendly staff and always willing to assist any time I call with questions. Ashley is really nice and a pleasure to deal with."
We responded:
"Thank you for your positive review! We're glad to hear that our staff is friendly and always ready to assist you when you have questions. We appreciate your kind words about Ashley and her pleasant demeanor. If you ever need any further assistance or have any more questions, please don't hesitate to reach out. Thank you for choosing us as your service provider!"